Appeals Policy

TeknoClass University is a progressive training organisation providing mandatory training to a range of organisations. We provide a range of First Aid, health and safety, food safety, education and training, assessing qualifications through Qualifications Network.

At Teknoclass University we are committed to providing high quality training and qualifications, and to ensuring that equality of opportunity underpins all aspects of our work.

This policy relates to complaints that our customers, students and suppliers may have about our organisation and sets out our formal procedure for dealing with such complaints.

It is important that all appeals are raised directly with TeknoClass University.

Our appeals policy is a four-stage process, each process is detailed below, most complaints will be resolved to a satisfactory standard at stage one.

If the complaint is not resolved at stage one then it should be escalated to stage two and if not resolved again it should be escalated to stage three, finally if not resolved at the third stage the final stage should be used.

Stage one:

Ÿ  Complaint is raised directly with the assessor conducting the assessment, who will deal with the concern/complaint at the time that it is raised.

Ÿ  The usual course of action would be for the candidate to repeat the assessment.

Stage two:

Ÿ  If the candidate is still not happy with the outcome of the second assessment, they should raise this as soon as possible with the course tutor or centre manger, details of the centre manager are provided here:

Ÿ  We will aim to resolve all complaints within 10 working days in writing.

Stage three:

Ÿ  Only if the candidate is still not happy with the outcome from the training centre can they refer their appeal to Qualifications Network, who will carry out an investigation into the complaint and will contact the complainant with the results of their investigation.

Ÿ  Qualifications Network can be contacted by phoning 020 3795 0559.

Stage four:

Ÿ  Stage four is the final stage of the appeal, if your appeal has not been resolved, you can take your appeal to Ofqual, CCEA regulation or QiW using their appeals procedure, however, you must have exhausted all options above.

You can make us aware of your complaint by letter, phone or email.